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Submitting a DCI Support Ticket for EVV Aggregation Issues & Resolutions
As a reminder, your organization must log in to the Aggregator portal and review your aggregation results daily. The Aggregator will always be your first point of contact to triage any rejections, as they are the experts on visit failures, reasoning, and verbiage. If the visits require DCI intervention to re-aggregate, please submit a Help Desk support ticket (Zendesk). Please see the help center article for detail instructions, Submitting a DCI Support Ticket for EVV Aggregation Issues & Resolutions.