Electronic Visit Verification (EVV) tracks and monitors timely service delivery and access to care for members. EVV applies to all providers of these services, including paid family direct care workers. EVV is a federal requirement and is a mandatory program. All individuals who receive services from AHCCCS must participate.

The DDD services impacted are:

  • Attendant Care
  • Homemaker/Housekeeping
  • Habilitation Hourly
  • Home Health (Nursing)
  • Respite

Important Websites

Arizona DDD Website

AHCCCS EVV Website

Provider Best Practices

  • Identify team member(s) responsible for EVV visit maintenance

  • Log in to your Sandata portal daily

    • For assistance with Sandata-related items, contact Sandata at 844-289-4246

  • View EVV visits and aggregation status in the Sandata portal

  • Triage EVV errors with your state and/or aggregator as a first point of contact

  • Review DCI EVV Aggregation reports that are emailed to you daily

  • Perform visit maintenance in DCI to correct visit errors

  • Review all six required aggregation requirements

    • Type of service performed

    • Individual receiving the service

    • Date of the service

    • Location of the service

    • Individual providing the service

    • Time the service begins and ends

  • Create, maintain and verify schedules

  • Review Social Security ID is required and the toggle button is selected Yes for “Allow SSN Retrieval” on the employee profile

  • If the error in DCI can not be resolved independently, submit a help desk ticket (Zendesk) for DCI

If you have not already started, please begin these activities. Please be advised the Sandata portal is the source of truth for whether a visit is accepted or rejected.

State Specific Aggregation Topics

Schedules

A weekly schedule is required and helps DDD know if members are usually getting the services the way they discussed with their planning team. It is ok if some visits start or end at times a little bit different from the weekly schedule as long as the reasons for this are recorded on the punch entry. Also, the instance level setting for Schedule Comparison and Setting Schedule Deviation needs to be turned on for schedules in DCI to be aggregated. Members with live-in caregivers have flexibility to develop a schedule or not. Read AHCCCS Frequently Asked Questions for scheduling for more details. Click here for more information on schedules in DCI.

DCI Communications

AZ December 2022 EVV Provider Update

AZ September 2022 EVV Provider Update

Common EVV Aggregation Failure Results for Sandata

Failure Reason

Sandata Field

DCI Field

Reasons why aggregation is failing

Steps to Update/Correct

Employee SSN FailedEmployeeIdentifier

Employee Profile:

SSN & Verify SSN > needs to be entered

Allow SSN Retrieval > Select Yes

  • Short version (4 digits) of SSN is being aggregated - full SSN required
  • Employee SSN is not entered into DCI
  1. Log in to DCI
  2. Click Home on the main menu
  3. Click Employees on the sub menu
  4. Use the filter to search for the employee, select the employee by clicking anywhere on the line in the table
  5. Click the Actions button
  6. Click Edit Employee in the Actions dropdown
  7. The Edit Employee form wizard will open
  8. On the Basic Demographics tab verify/update the following fields
    1. SSN and Verify SSN - enter SSN for employee
    2. Allow SSN Retrieval - select Yes
  9. Click Save
  10. Click Yes in the confirmation alert window
Procedure Code FailedProcedureCode

Service Code:

Default HCPCS Code 

  • Missing default HCPCS code
  • Default HCPCS code incorrect
  1. Log in to DCI
  2. Click Settings on the main menu
  3. Click Funding on the sub menu
  4. Use the filter to search for the funding source, select it by clicking anywhere on the line in the table
  5. Scroll down and select the Service Code tab
  6. Select the Service Code with the error from the table
  7. Click the Actions button
  8. Click Edit Service Code in the Actions dropdown
  9. The Edit Service Code form wizard will open
  10. Update the Default HCPCS Code field
  11. Click Save
  12. Click Yes in the confirmation alert window
Client Address Value or Format FailedClientAddressLine1

Client Profile:

Address

  • Client address value incorrect (length should be between 1-30)
  • Client address format incorrect (can not contain special characters)
  1. Log in to DCI
  2. Click Home on the main menu
  3. Click Clients on the sub menu
  4. Use the filter to search for the client, select the client by clicking anywhere on the line in the table
  5. Click the Actions button
  6. Click Edit Client in the Actions dropdown
  7. The Edit Client form wizard will open
  8. On the Basic Demographics tab verify/update the following fields
    1. Address
  9. Click Save
  10. Click Yes in the confirmation alert window
Reason Code Missing (can't be null)ChangeReasonMemo

Funding Source:

Require Reason Code for Manual Entries > Select Yes


  • Reason code required for manual entries setting on the funding source needs to be turned on

Require Reason Codes for Manual Entries

  1. Log in to DCI
  2. Click Settings on the main menu
  3. Click Funding Source on the sub menu
  4. Use the filter to search for the funding source, select it by clicking anywhere on the line in the table
  5. Click the Actions button
  6. Click Edit Funding Source in the Actions dropdown
  7. The Edit Funding Source form wizard will open
  8. Update the Require Reason Code for Manual Entries field to Yes
  9. Click Save
  10. Click Yes in the confirmation alert window
Reason Code Memo Needed (can't be null)ChangeReasonMemo

Reason Code:

Requires Free Text Note > Select Yes

  • Free text note needs to be entered and required for specific reason codes

Add Reason Code and Require Free Text Note

  1. Log in to DCI
  2. Click Settings on the main menu
  3. Click Funding Source on the sub menu
  4. Use the filter to search for the funding source, select it by clicking anywhere on the line in the table
  5. Click the Actions button
  6. Click Add Reason Code in the Actions dropdown
  7. Fill out the Reason Code form wizard
    1. Select Yes for the field Requires Free Text Note
  8. Click Save
  9. Click Yes in the confirmation alert window

Edit Reason Code and Require Free Text Note

  1. Log in to DCI
  2. Click Settings on the main menu
  3. Click Funding Source on the sub menu
  4. Use the filter to search for the funding source, select it by clicking anywhere on the line in the table
  5. Scroll down and select the Reason Codes tab
  6. Select the Reason Code from the table 
  7. Click the Actions button
  8. Click Edit Reason Code in the Actions dropdown
  9. The Edit Reason Code form wizard will open
  10. Update the Requires Free Text Note field to Yes
  11. Click Save
  12. Click Yes in the confirmation alert window
Live In CaregiverN/A

Employee Service Account:

Relationship Type > Select Live In Caregiver from the dropdown

  • The relationship type live in caregiver is not selected
  1. Log in to DCI
  2. Click Home on the main menu
  3. Click Employees on the sub menu
  4. Use the filter to search for the employee, select the employee by clicking anywhere on the line in the table
  5. Scroll down and select the Accounts tab
  6. Select the Account from the table 
  7. Click the Actions button
  8. Click Edit Service Account in the Actions dropdown
  9. The Edit Service Account form wizard will open
  10. Verify/update the Relationship Type field to Live In Caregiver by selecting it from the dropdown
  11. Click Save
  12. Click Yes in the confirmation alert window