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*Please note: Phone EVV must be used with a landline phone and can be used for both real-time (at the time of service) or historical (after the service was completed) entries.
Role Required: Client/, Guardian
Permission Required: N/A
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The client or authorized representative must be present to approve a historical phone EVV entry.
The employee enters the shift information into the landline phone
The employee hands the landline phone to the client or authorized client representative to verify the historical entry
The client or authorized client representative Presses 1 when ready
The client or authorized client representative listens to the punch details and Presses 1 to Accept or 2 to Reject the punch entry
The client or authorized client representative enters their PIN (four-digit number provided by the organization) to validate
Please note: This is not the employee PIN. The client has a unique PIN.
The call will end automatically after the client or authorized representative has provided their PIN and the historical entry has been recorded