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1. Log in to personal profile
2. Click Home on the main menu
3. Click Employees on the submenu
4. Search for the employee by typing his or her the name in the Type Employee Name field and clicking
5. Click Search
6. Click anywhere in the employee row to open the Employee Details Pageemployee details page
7. Click the blue Unlock text, located next to Authentication Statusin the Other Details windowwidget.
8. Click Save Click Yes on the confirmation alert windowandYes to confirm

To Unlock a Client Profile

1. Log in to your personal profile
2. Click Home on the main menu
3. Click Client on the submenu
4. Search for the employee by typing his or her the name in the Type Client Name field and clicking
5. Click Search
6. Click anywhere in the employee row to open the Client Details Pageclient details page
7. Click the blue Unlock text, located next to Authentication Status in the Other Details windowwidget.
8. Click SaveClick Yes on the confirmation alert window andYes to confirm

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