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When the user's DCI account is created or the user's DCI password is reset, the DCI system will generate an email for you the user to activate your their profile or reset your their password
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. This system-generated email is only active for a specific amount of time (typically 24 hours)
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determined by the
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security policies of the user's organization.
- Locate the email sent by the system to activate your profile or reset your password (the sender email will be support@dcisoftware.com)
- Please check your Check spam box if the email is not received in the your inbox
- Select the Activate Your Profile or Reset Password button in the email
- Please note: The Active Activate Your Profile or Reset Password button link will only be active for a specific amount of time (typically 24 hours) , determined by the amount of time is based on the users company security policiessecurity policies of the user's organization
- After clicking the Activate Your Profile or Reset Password button in the email, if the link is inactive, an alert will appear stating "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 1.
- Complete the steps to activate your the profile or reset your the password by following the system prompts OR
- View the article Password Reset Password or Profile Activation for the full, step-by-step processprocesses.
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