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When the user's DCI account is created or the user's DCI password is reset, the DCI system will generate an email for you to activate your profile or reset your password

  • The system generated email is only active for a specific amount of time (typically 24 hours), the amount of time is based on the users company security policies


  1. Locate the email sent by the system to activate your profile or reset your password (the sender email will be support@dcisoftware.com)
    1. Please check your spam box if the email is not received in the your inbox
  2. Select the Activate Your Profile or Reset Password button in the email
    1. Please note: The Active Your Profile or Reset Password button link will only be active for a specific amount of time (typically 24 hours), the amount of time is based on the users company security policies
  3. After clicking the Activate Your Profile or Reset Password button in the email, if the link is inactive, an alert will appear "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 1.
  4. Complete the steps to activate your profile or reset your password by following the system prompts OR
  5. View the article Reset Password or Profile Activation for the full step by step process


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