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When logging in to DCI, if the user enters an a username or password that is not registered in the system, you they will receive the following error , Invalid Username/Email or Password.
Verify the username or email are is spelled correctly
The email address used must be the email listed for the user profile
If the user email address has changed or is unknown, please contact your supervisor for assistance.
Verify the password is entered correctly
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If the user forgot their password, select the Forgot your password link.
If the wrong password is entered, the user may receive the error message, For For security purposes, you have been locked out. Please contact your supervisor.
Number The number of attempts is different for each password attempts varies by company
Contact your supervisor to unlock your user profile
If you can not the user cannot log in to a Residential or Day Program profile:
Verify the correct username and password are being entered
Verify there is the user has an active service account on your personal profile for the program you are trying to log into
Contact your supervisor for additional assistance
- If you the user entered the system identifier into the mobile app incorrectlyincorrectly
- Verify the system identifier being entered
- If you are the user is not prompted for the system identifier, review the article,
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