When logging in to DCI if the user enters an username or password not registered in the system, you will receive the following error, Invalid Username/Email or Password

  • Verify the username or email are spelled correctly

    • The email address used must be the email listed for the user profile

    • If the user email address has changed or is unknown, please contact your supervisor for assistance

  • Verify the password is entered correctly

    • The password is case-sensitive

  • If the user forgot their password, select the Forgot your password link

    • If the wrong password is entered the user may receive the error message, For security purposes, you have been locked out. Please contact your supervisor.

      • Number of attempts is different for each company

      • Contact your supervisor to unlock your user profile

  • If you can not log in to a Residential or Day Program profile

    • Verify the correct username and password are being entered

    • Verify there is an active service account on your personal profile for the program you are trying to log into