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Permission Required: Client Admin, Employee Admin

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Unlock an Employee Profile

1. Log in to personal profile
2. Click Home on the main menu
3. Click Employees on the submenu
4. Search for the employee by typing the name in the Type Employee Name field
5. Click Search
6. Click anywhere in the employee row to open the employee details page
7. Click the blue Unlock text, located next to Authentication Statusin the Other Details widget.
8. Click Save andYes to confirm

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Unlock a Client Profile

1. Log in to personal profile
2. Click Home on the main menu
3. Click Client on the submenu
4. Search for the employee by typing the name in the Type Client Name field
5. Click Search
6. Click anywhere in the employee row to open the client details page
7. Click the blue Unlock text, located next to Authentication Status in the Other Details widget.
8. Click Save andYes to confirm

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