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Purpose: This guide shows resetting a consumer, provider, or CER’s profile in OR PTC DCI. Outcome: Staff understand how to reset authentication information (password and PIN). |
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If a consumer, provider, or CER is unable to login because they forgot their password and the forgot password function isn’t working for them, you can reset their authentication information. This sends an email with a reset link to the email address on their OR PTC DCI profile. Upon clicking reset in the email, the user will be prompted to set a new password and security question. They must set a new PIN once logged in (instructions for adding a PIN can be found in the Adding and Changing a PIN QRG). If the user does not have a valid email on file, do not reset their authentication information.
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