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- Locate the email sent by the system called "Confirm your profile". The sender email will be support@dcisoftware.com. Check the spam folder if the email has not been received.
- Select the blue Activate Your Profile button in the email
- Please note: The Activate Your Profile or Reset Password button link will only be active for a specific amount of time determined by the organization (typically 24 hours)
- After clicking the Activate Your Profile button in the email, if the link is inactive, an alert stating "Invalid Token - Please contact your DCI administrator" will appear. Select the Resend the Email button and proceed back to step 2.
- The Authenticate Password page will open. Enter the temporary password and select the blue Authenticate button.
- The Update Password page will open. Enter a new password then confirm it. Select the Update Password button. The password criteria may vary by organization, but the following is typical:
- Must be at least 10 characters
- Must contain 1 uppercase letter, lowercase letter, number, and special character
- Must not contain more than two repeated characters in a row
- The password should be different from the 3 previous passwords passwords
- Password should not contain the user's account name or parts of the user's full name that exceed two consecutive characters
- An alert box will appear. Select Yes to confirm updating the password.
- The DCI profile login page will open. Enter the updated login credentials (username/email and password) and select the blue Sign In button.
- Please note: Email addresses can be used in lieu of usernames in SP mode only. FI mode requires a username.
- The Update Security Details page will open. The user will be prompted to select a security question and type an answer. Security questions are case-sensitive. Click the blue Save button. This information will be used as a verification option if the user selects the Forgot Password link to reset their password.
- The user is now logged into their DCI profile
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