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- Log in to personal profile
- Click Home on the main menu
- Click Employees on the submenu
- Search for the employee by typing his or her the name in the Type Employee Name field and clicking
- Click Search
- Click anywhere in the employee row to open the Employee Details Pageemployee details page
- Click the blue Unlock text, located next to Authentication Statusin the Other Details windowwidget.
- Click Save Click Yes on the confirmation alert windowandYes to confirm
To Unlock a Client Profile
- Log in to your personal profile
- Click Home on the main menu
- Click Client on the submenu
- Search for the employee by typing his or her the name in the Type Client Name field and clicking
- Click Search
- Click anywhere in the employee row to open the Client Details Pageclient details page
- Click the blue Unlock text, located next to Authentication Status in the Other Details windowwidget.
- Click SaveClick Yes on the confirmation alert window andYes to confirm
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