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Description: In this topic, the user will learn how to offer and claim shifts. If an employee is unable to work a scheduled shift,
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they can offer the shift for another employee to
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claim. This request then flows to the supervisor for review and approval.
*Please note: Schedule swapping is not permitted by all organizations. Please contact a supervisor or employer to verify utilization.
Role Required: Employee (base user)
Permission Required: N/A
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Offer Shift
- Log in to personal profile
- Click Home on the main menu
- Click Schedules on the submenu
- Click the shift to offer to open the view schedule form wizard
- Click Offer Shift
- Click Yes on the confirmation alert window
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- The offered shift will turn red on
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- the calendar and will be available for employees with active service accounts for the client or program to claim
- When another employee claims the offered shift,
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- a supervisor or employer will review the schedule swap
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- request and approve or reject it.
- If the schedule swap is approved, the offered shift will no longer appear on
- request and approve or reject it.
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- the schedule of the employee who offered it.
- If no one claims
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- the offered shift or
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- the supervisor rejects the schedule swap, it will be added back to
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- the original employee's schedule and
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- they will be responsible for working the shift.
If you are able to work the shift, you can rescind the offer.
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- When the supervisor or employer has completed the review, the employee will receive a notification (if enabled by the organization).
Cancel Offer Shift Action
- Log in to personal profile
- Click Home on the main menu
- Click Schedules on the submenu
- Click the offered shift to open the view schedule form wizard
- Click Reclaim Shift
- Click Yes on the confirmation alert window
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- The shift will appear blue again
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- on the employee's schedule
View My Offered Shifts
- Log in to personal profile
- Click Home on the main menu
- Click Schedules on the submenu
- View schedule details on the Your Schedule tab
- Click the Checkbox next to View My Offered Shifts above the calendar
- My Offered Shifts will appear in red
View Offered Shifts
- Log in to personal profile
- Click Home on the main menu
- Click Schedules on the submenu
- View schedule details on the Your Schedule tab
- Click the Checkbox next to View Offered Shifts above the calendar
- Only shifts for which the user has an active service account will appear
- Offered shifts will appear in yellow
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Claim an Offered Shift
- Log in to personal profile
- Click Home on the main menu
- Click Schedules on the submenu
- Click the offered shift
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- to open the view schedule form wizard
- Click Claim Shift
- Click Yes on the confirmation alert window
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- The shift will
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- be reviewed and approved or rejected by the supervisor or employer
- The shift remains yellow until it is reviewed
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- If the schedule swap is approved, the shift will appear in blue on
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- the schedule.
- If
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- the schedule swap is rejected, it will be given back to the original employee.
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- When the supervisor or employer has completed the review, the employee will receive a notification (if enabled by the organization).
Cancel a Shift Claim
- Log in to personal profile
- Click Home on the main menu
- Click Schedules on the submenu
- Click the
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- claimed shift to open the view schedule form wizard
- Click Cancel Request
- Click Yes
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- on the confirmation alert window
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Click the video below to launch the video player in a new tab.
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