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Description: In this topic, the user will learn how to unlock a Residential, Day, or Parenting Program Profile. If a program profile's password is entered incorrectly 3 timesmore than the number of attempts configured based on the organization's security policy, the profile will be locked. The supervisor associated or administrator associated with the program or other administrator will need to unlock must unlock the profile.
To unlock a Residential, Day, or Parenting Program Profile:
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Role Required: Super User, Supervisor
Permission Required: Residential Program Admin, Day Program Admin, Parenting Program Admin
Log in with personal profile
Click Home on the main menu
Click the type of program on the submenu
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(Residential Programs, Day Programs, or Parenting Programs)
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Enter the program name in the filter and click Search
Click anywhere in the program row to open the Program Details
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page
Click the blue
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Unlock
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link next to Authentication Status in the
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Program Details
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widget
Click
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Yes to confirm
NOTE: This task requires Supervisor Role or Program Admin Permission.
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