If a program profile's password is entered incorrectly 3 times, the profile will be locked. The supervisor associated with the program or other administrator will need to unlock the profile.

To unlock a Residential, Day, or Parenting Program Profile:

  1. Sign into your Personal Profile
  2. Click the type of program on the sidebar (Residential Programs, Day Programs, or Parenting Programs)
  3. Search for the program by typing the name in the "Type ... Program Name" box and clicking search
  4. Click anywhere in the program row to open the Program Details Page
  5. Click the blue "Unlock" next to Authentication Status in the "Program Details" window
  6. Click "Yes" on the confirmation window

NOTE: This task requires Supervisor Role or Program Admin Permission.