Description: In this topic you will learn how to unlock a Residential, Day, or Parenting Program Profile. If a program profile's password is entered incorrectly more than the number of attempts configured based on the organization security policy, the profile will be locked. The supervisor associated with the program or other administrator will need to unlock the profile.
*Please note: The amount of times a password can be entered before locking a user out of the system is configurable. For example, if an organizations security policy is after 3 incorrect entries a user is locked out, then the number of attempts could be set to 3 for your organization.
Role Required: Superuser, Supervisor
Permission Required: Residential Program Admin, Day Program Admin, Parenting Program Admin
Sign into your Personal Profile
Click Home on the main menu
Click the type of program on the submenu (Residential Programs, Day Programs, or Parenting Programs)
Search for the program by entering the criteria in the filters and clicking Search
Click anywhere in the program row to open the Program Details Page
Click the blue Unlock next to Authentication Status in the Program Details window
Click Yes on the confirmation alert window