Description: In this topic, the user will learn how to reset their password.
*Please note: If the user is unable to verify the security question or SSN (social security number) and DOB (date of birth), contact a supervisor or employer for assistance. They will send a reset password email that will allow the user to reset the security question.
Role Required: Employee (base user)
Permission Required: N/A
- The DCI Portal provides a forgot password function on the login page
- Web portal - Click the Forgot your password? blue hyperlink on the login page
- Mobile app - Click the Forgot Password? blue hyperlink on the login page
- Enter your email address and click Send Reset Email
- Locate the email sent by support@dcisoftware.com to reset the password
- Check spam if the email is not received in the inbox
- Click the Reset Password link in the email
- This link will only be active for a specific amount of time (typically 24 hours) determined by the organization
- If the link is inactive, it will alert with "Invalid Token. Please contact your DCI administrator." Select the Resend the email button and proceed back to step 3.
- This link will only be active for a specific amount of time (typically 24 hours) determined by the organization
- The email will open the Security Verification webpage. The user will have the choice to verify one of two options:
- The Security question
- Case sensitive and must be entered exactly as when created
- SSN (social security number) and DOB (date of birth)
- The Security question
- Click Verify
- The Reset Password page will open. Enter a new password into the two fields, Please enter password and Please confirm password.
- Password Criteria
- Must be at least 10 characters
- Must contain 1 uppercase letter, lowercase letters, numbers, and special characters.
- Must not contain more than two repeated characters in a row
- The password should be different from the 3 previous passwords
- Password Criteria
- Click Reset
- The user password is now reset and active
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