For electronic visit verification (EVV) aggregations, social security number (SSN) retrieval may be required. View the current setting selection on the client profile and edit to allow SSN retrieval.
Log in to the DCI web portal
Click Home on the main menu
Click Clients on the submenu
Enter the client's name in the filter and click Search
Click anywhere in the client row to open the Client Details page
In the Basic Demographics widget, view the setting Allow SSN Retrieval.
Yes = Allows for SSN Retrieval. The SSN will be stored in a retrievable format for use in EVV aggregation. Only select Yes if this client will be funded by a funding source that requires SSN to be aggregated.
No = Does not allow for SSN Retrieval
If the setting is No, proceed with editing the client profile:
Click Actions
Select Edit Client from the drop-down menu
On the Basic Demographics tab, scroll to the bottom to the setting Allow SSN Retrieval.
Select Yes
Click Save and Yes to confirm
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