Description: In this topic, the user will learn how to renew an authorization. When an existing authorization expires and a new authorization for the same client funding account is received, renew the authorization instead of creating a new one. New authorizations should be created when there is a new service, which also requires a new client funding account.
Role Required: Super User, Authorization, Billing Team
Permission Required: Authorizations Admin Access
Renew an Authorization
Log in with personal profile
Select Authorization from the main menu
Select Authorizations from the submenu
Enter the client name and service code in the filters and click Search
Click anywhere on the authorization row to view details
Click Actions
Select Renew Authorization
Complete all editable fields on the Renew Authorization form wizard, which include the new date, balance, and max information.
Click Save and Yes to confirm
Approve the Renewed Authorization from the Pending Authorizations Screen
Log in with personal profile
Click Authorization on the main menu
Click Pending Authorizations on the submenu
Click A in the authorization row to approve (or the red R to reject)
Click Yes to confirm
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