Electronic Visit Verification (EVV) tracks and monitors timely service delivery and access to care for members. EVV applies to all providers of these services, including paid family direct care workers. EVV is a federal requirement and is a mandatory program. All individuals who receive services from Pennsylvania Department of Human Services (DHS) must participate.
The services impacted are:
Personal Assistance Services (PAS)
Home Health Services (HHS)
Habilitation Services
Respite Services
Important Websites
Pennsylvania Department of Human Services (DHS): https://www.dhs.pa.gov/
DHS EVV Webpage: https://www.dhs.pa.gov/providers/Billing-Info/Pages/EVV.aspx
DHS EVV Technical Assistance: EVVtech@dhs.pa.gov
Provider Best Practices
Identify team member(s) responsible for EVV visit maintenance
Log in to your aggregator portal daily
View EVV visits and aggregation status in the aggregator portal
Triage EVV errors with your state and/or aggregator as a first point of contact
Review DCI EVV Aggregation reports that are emailed to you daily
Perform visit maintenance in DCI to correct visit errors
Review all six required aggregation requirements
Type of service performed
Individual receiving the service
Date of the service
Location of the service
Individual providing the service
Time the service begins and ends
Create, maintain and verify EVV Locations for clients (members)
Review Social Security ID is required and the toggle button is selected Yes for “Allow SSN Retrieval” on the employee profile
If the error in DCI can not be resolved independently, submit a help desk ticket (Zendesk) for DCI
If you have not already started, please begin these activities. Please be advised the aggregator portal is the source of truth for whether a visit is accepted or rejected.
Additional Pennsylvania EVV Aggregation Requirements:
EVV Locations
EVV locations are a required aggregation element for TMHP. In DCI, clients (members) can have multiple EVV Locations created for their profile and available for employees to select at the time of clock in and clock out via the mobile app or web portal. View the EVV Locations article in the DCI help center for information on how to create and manage DCI. Allowable EVV Locations (service locations) for TMHP are as follows: Member Home, Community, Family Home, and Neighbor Home.
Common EVV Aggregation Failure Results