Description: In this topic, the user will learn how to navigate the messaging module in the DCI mobile app.

*Please note: The recipient list (who the user can send a message to) is dependent upon the user's role or permission. The user profile must be in an active status to send a message. All users can send a message to DCI Support.

Role Required: Employee (base user)

Permission Required: N/A

Accessing & Navigating the Messaging Module

  1. Log in to the DCI mobile app

  2. Click the Menu icon in the upper-left corner (three horizontal lines)

  3. Click Message

    1. Please note: The Mail icon (envelope) in the upper-right corner of the Dashboard takes users directly to the Inbox

  4. The submenu for the messaging module contains the following tabs:

    1. New Message - Click to compose

    2. Inbox - Where messages are stored

    3. Sent - Access sent messages

    4. Archive - Access archived messages

    5. Trash - Deleted messages. Please note: This folder empties automatically.

Taking Action on a Message

From a submenu tab landing page, users can create a new message by clicking the blue paper and pencil icon in the lower right-hand corner of the app or use the magnifying glass icon in the upper right-hand corner to search for specific messages.

The ability to interact with a message in the mobile app is contained within the message details. This means that the user cannot select all messages from a folder to delete or archive. These actions must be taken from within the individual message details.

With a submenu tab open, click on a message to access it. Click the Notes button to view the associated notes and/or to add notes to the message. Click the Attachments button to view associated attachments. To exit a message, click the <Back icon in the top left-hand corner of the open message. The icons at the bottom of a message allow the user to take action. Those icons include:

  • Paper clip - Access the device camera to attach a picture to the message

  • File cabinet - Archive the message

  • Trash can - Delete the message

  • Left Arrow - Respond to the message

  • Paper & pencil - Create a new message