Description: In this topic, the user will learn how to set a preferred language for clients and/or employees. The DCI system is equipped with multi-language functionality for base users (employee profiles with no roles/permissions) and for client profiles. This allows users with these profile types to navigate the portal and mobile app in their preferred language. Additionally, DCI can send messages and notifications, and offer phone EVV in the user's preferred language. Users can view news posts in their language of choice. Currently, preferred language functionality is not available for custom fields, custom dropdowns, reason codes, and canned statements.
*Please note: Multi-language functionality requires an instance-level setting to be enabled. Contact a DCI representative for assistance.
Available Languages
English
Spanish
Vietnamese
Russian
Mandarin
Somali
Arabic
Role Required: Super User, Supervisor, Employer
Permission Required: Employee Admin, Client Admin
Setting on a New Client/Employee Profile
Log in to DCI
Click Home on the main menu
Click Employees or Clients on the submenu
Click Actions
Select Add New Employee or Add New Client
Complete the form wizard
On the Employee Information or Client Information tab in the form wizard, select the Preferred Language from the drop-down.
Click Save to continue and Yes to confirm
Setting on an Existing Client/Employee Profile
Log in to DCI
Click Home on the main menu
Click Employees or Clients on the submenu
Search for the employee or client using the filters in the search box
Click Search
Click anywhere in the client or employee row to view the profile details
Click Actions
Select Edit Employee or Edit Client from the drop-down menu
Select the Employee Information or Client Information tab in the form wizard
Select the Preferred Language from the drop-down
Click Save to continue and Yes to confirm
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