Description: In this topic, the user will learn how to set a preferred language for clients and/or employees. The DCI system is equipped with multi-language functionality for base users (employee profiles with no roles/permissions) and for client profiles. This allows users with these profile types to navigate the portal and mobile app in their preferred language. Additionally, DCI can send messages and notifications, and offer phone EVV in the user's preferred language. Users can view news posts in their language of choice. Currently, preferred language functionality is not available for custom fields, custom dropdowns, reason codes, and canned statements.

*Please note: Multi-language functionality requires an instance-level setting to be enabled. Contact a DCI representative for assistance.

Available Languages

  • English

  • Spanish

  • Vietnamese

  • Russian

  • Mandarin

  • Somali

  • Arabic

Role Required: Super User, Supervisor, Employer

Permission Required: Employee Admin, Client Admin

Setting on a New Client/Employee Profile

  1. Log in to DCI

  2. Click Home on the main menu

  3. Click Employees or Clients on the submenu

  4. Click Actions

  5. Select Add New Employee or Add New Client

  6. Complete the form wizard

    1. On the Employee Information or Client Information tab in the form wizard, select the Preferred Language from the drop-down.

  7. Click Save to continue and Yes to confirm

Setting on an Existing Client/Employee Profile

  1. Log in to DCI

  2. Click Home on the main menu

  3. Click Employees or Clients on the submenu

  4. Search for the employee or client using the filters in the search box

  5. Click Search

  6. Click anywhere in the client or employee row to view the profile details

  7. Click Actions

  8. Select Edit Employee or Edit Client from the drop-down menu

  9. Select the Employee Information or Client Information tab in the form wizard

  10. Select the Preferred Language from the drop-down

  11. Click Save to continue and Yes to confirm