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  1. Wisconsin - EVV Aggregation

    Click Save Click Yes in the confirmation alert window Client Address Value or Format Failed ClientAddressLine1 Client Profile: Address Client address value incorrect (length should be between 1-30) Client address format incorrect (can not contain special characters) Log in to DCI Click
    Direct Care InnovationsSep 29, 2023
  2. Care Notes - Web Portal

    Publishing Care Notes. A care note is automatically created by DCI when a punch is created for a client with active goals for that service code. Role Required: Employee with a client who has Care Management enabled Permission Required: N/A Enter a Care Note and Goal Tracking Log in to the web portal with the employee
    Direct Care InnovationsSep 26, 2023
  3. Group Service Profile - Create, View, Edit, or Deactivate

    on a group service profile is edited/changed, all associated client service accounts and employee service accounts (active or inactive) will automatically be updated to match the cost center on the group service profile. All edits will be listed on the profile (employee, client, and group service) under the history or events
    Direct Care InnovationsOct 02, 2023
  4. Enabling Authorizations Widget for Employees

    on the dashboard and allows the user to search by client (required filter) to view approved authorizations in the past, present, or future. Optionally, use both the client and date filter in conjunction to search for approved authorizations. The date filter allows the user to search by service date in the past, present
    Direct Care InnovationsOct 18, 2023
  5. New York - EVV Aggregation

    Aggregation Topics EVV Locations EVV locations are a required aggregation element for NY. In DCI, clients (members) can have multiple EVV Locations created … is failing Steps to Update/Correct 4004:Member ID is invalid Member ID Medicaid ID or Member Number The Medicaid number for the client is incorrect
    Direct Care InnovationsSep 21, 2023
  6. Screen Scraping

    ID of the new authorization is unique but the start or end date overlaps with an existing authorization  No Client profile associated with the authorization The system could not find a profile in the system with the same client ID as listed on the authorization No Client funding account associated
    Direct Care InnovationsJul 27, 2023
  7. Create Employee Service Accounts - Video

    designated administrator. *Please note: Cost Center and Employee Profile must be created prior to the Employee Service Account. For hourly and client transportation service accounts, the Funding Source, Service Code, Client Profile, and Client Funding Account must be created prior to the Employee Service Account. Employee
    Direct Care InnovationsJul 31, 2023
  8. Scheduling Module - Residential or Parenting Program Supervisor

    client requests for services Manage employee availability templates *Please note: The DCI Scheduling Module is used by some organizations. For questions … with an active service account for the same program/client can claim the shift. Shift swaps must be approved by the supervisor before they are complete. View
    Direct Care InnovationsAug 11, 2023
  9. Employee - Add / Edit Accrued Time Off Entry (FI Mode Only)

    employees to claim paid time off against an hourly authorization if the client is authorized to pay employees for time off. *Please note: Accrued Time Off … : This option may not be available for all organizations/employees Employee Name: Auto-populates the name of the employee logged in Account Type: Hourly Client
    Direct Care InnovationsJan 09, 2024
  10. Funding Account - Create, View, Edit or Deactivate

    Description: In this topic, users will learn how to create, view, edit, or deactivate funding accounts. A client funding account is a ledger where client authorizations, attendance, employee service and billing entries are placed. A client must have an active funding account in order to have service accounts created
    Direct Care InnovationsJul 27, 2023