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  1. Why Can't I See My Employee's Punch?

    To view employee punches, you must have the supervisor or employer role for the cost center in which the punch was made. For an employer, if you are not seeing the punch, contact your Fiscal Agent for assistance. For a supervisor, if you are not seeing the punch, verify the role and cost center assigned to you
    Direct Care InnovationsJul 27, 2023
  2. Unlock an Employee or Client Profile

    the user can access the system again. Role Required: Super User, Supervisor, Employer Permission Required: Client Admin, Employee Admin Unlock an Employee … client profile employee_locked_out client_locked_out unlock_account super_user supervisor employer client_admin employee_admin
    Direct Care InnovationsOct 18, 2023
  3. Manage Employee Punch Entries - Search, View, Approve, Reject, or Export

    (employee, client, program, group, or cost center). Role Required: Super User, Supervisor, or Employer in the Cost Center where the punch was made Permission … view_punches approve_punches reject_punches export_punches super_user supervisor employer
    Direct Care InnovationsOct 02, 2023
  4. Who can I send a message to in the messaging module?

    message the following: Active employees Billing Role can message the following: Active employees and caseworkers Employer Role can message the following: Active employees or clients who are linked to the employer via cost center Employee Admin Permission can message
    Direct Care InnovationsOct 18, 2023
  5. Client Total Hours Widget

    for the pay week. Role Required: Super User, Supervisor, Employer, Client, Guardian Permission Required: N/A Web Portal Log in to the DCI web portal Arrive … and add or change labels. client_total_hours_widget super_user supervisor employer client guardian
    Direct Care InnovationsOct 02, 2023
  6. Mobile App - Employee - Dashboard & Menu Navigation

    by a supervisor or employer. Must be verified by the employee before they can be approved for payment. Total hours - Sum of approved, pending, and unverified hours. News Posts - Displays important messages from the program, employer, or supervisor. Employee Dash.PNG Menu Log in to the DCI mobile app Click
    Direct Care InnovationsOct 18, 2023
  7. January 2023 Release Notes

    by using the client filter search function. The user profiles - client, guardian, supervisor, employer, caseworker, and super user had the authorizations widget … , or future, and will return approved authorizations. The user profiles client, guardian, supervisor, employer, caseworker, and super user profiles will maintain
    Direct Care InnovationsOct 18, 2023
  8. DCI Help Center

    https://dciconfluenceprod.dcisoftware.com/dosearchsite.action?cql=siteSearch+~+%22supervisor%22+and+space+%3D+%22DCI%22&queryString=supervisor Employer https://dciconfluenceprod.dcisoftware.com/dosearchsite.action?queryString=employer&where=DCI&additional=none&labels=&contentType=page Click here to view all Employer related articles
    Direct Care InnovationsNov 06, 2023
  9. Manage Accrued Time Entries (FI Mode Only)

    for unit-based authorizations. Role Required: Super User, Supervisor, Employer Permission Required: N/A FI Mode Only Set-Up Submit a support ticket … of the employee by Super Users, Supervisors, and Employers via the web portal. Log into the web portal as an appropriate user Navigate to the Add New Entry form wizard
    Direct Care InnovationsJan 10, 2024
  10. Reports Guide

    . In fiscal intermediary (FI mode) the user will have access to reports based on the assigned role and cost center. The employer and case worker roles can only … , Employer, Case Worker  Permissions Required: N/A Table of Contents Run and Download Reports *Please note: The employer and case manager roles can only view
    Direct Care InnovationsMay 02, 2024