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  1. Business Rules

    3 - Occurs when a supervisor or employer approves the punch When a Phase is Triggered Phase 1 - If a punch fails a phase 1 business rule, the user … the business rule (depending on the parameter settings). Phase 3 - If a punch fails a phase 3 business rule, the alert will occur at the time a supervisor or employer
    Direct Care InnovationsApr 10, 2024
  2. Day Program or Group Service - Search, View, Approve, Reject, or Export Client Attendance

    Required: Super User, Supervisor, or Employer in the Cost Center where the entry was made Permission Required: Day Program Admin, Group Service Admin Attendance … issues attendance client_attendance day_program day_programs daycare group_services super_user supervisor employer day_program_admin
    Direct Care InnovationsJul 27, 2023
  3. Preferred Language - Setting for Client or Employee

     for assistance. Available Languages English Spanish Vietnamese Russian Mandarin Somali Arabic Role Required: Super User, Supervisor, Employer … and add or change labels. Related issues preferred language preferred_language super_user supervisor employer employee_admin client_admin
    Direct Care InnovationsFeb 28, 2023
  4. Daylight Savings Entries

    happened exactly at 1:00 AM. These steps are for fall back only. No manual steps are required for spring forward.  Role Required: Super User, Supervisor, Employer … . daylight_savings daylight entries fall_back super_user supervisor employer
    Direct Care InnovationsMay 11, 2023
  5. Mobile App Offline - Employee

    error, the registered device may need to be deregistered. Please contact a supervisor/employer. Mobile app functionality is limited due to available data … -time signoff options, then portal signoff may be an option. The signoff process is not complete until the client or client employer representative logs
    Direct Care InnovationsApr 26, 2023
  6. IVR Prompts

    Description: In this topic, the user will learn how to set up and manage IVR Prompts. Role Required: Super User Modified Role: Supervisor and Employer have … phone_evv phone_ivr prompts mp3 super_user supervisor employer funding_source_admin client_admin
    Direct Care InnovationsOct 03, 2023
  7. Reimbursements & Bonus Payments - Admin - FI Mode Only

    be created for dollar-based hourly service codes that allow them. They can be created by a super user, employer, or other payment admin. Log in to DCI … , employer, or other payment admin. Log in to DCI Click Home on the main menu Click Employees on the submenu Use filters to search for employee and click
    Direct Care InnovationsJul 27, 2023
  8. Message - Send a Message

    Employer Role can message the following: Active employees or clients who are linked to the employer via cost center Employee Admin Permission can
    Direct Care InnovationsMar 31, 2023
  9. What is the "Needs Review" column on my employees' pending entries?

    will appear. The red eye icon means the supervisor/employer must review or take action on the punch entry Examples of this include: Verification
    Direct Care InnovationsApr 23, 2024
  10. Password Reset

    Description: In this topic, the user will learn how to reset their password. *Please note: If the user is unable to verify the security question or SSN (social security number) and DOB (date of birth), contact a supervisor or employer for assistance. They will send a reset password email that will allow the user
    Direct Care InnovationsMar 14, 2024