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  1. Mobile App - Download App

     into the Search bar Please note: There are multiple DCI application options. Make sure to choose the right one for the program. Contact a supervisor or employer
    Direct Care InnovationsDec 18, 2023
  2. What devices, operating systems (OS), and web browsers does DCI support?

    This article will assist the user in determining if their device, operating system (OS), and default browser are supported by DCI. Please contact a supervisor or employer with any questions. *Please note: DCI strives to test every operating system (OS), device, and browser combination but cannot verify that all
    Direct Care InnovationsJan 25, 2024
  3. EVV Locations

    Locations on the service code for hourly account types. Role Required: Super User, Supervisor, Employer Permission Required: Varies by object Managing EVV … service_code edit_service_code view_punches_with_evv_location evv_reports super_user supervisor employer funding_source_admin role_admin program_admin import_admin
    Direct Care InnovationsOct 02, 2023
  4. How do I proceed when I receive an alert for exceeding the remaining balance for the authorization?

    will be saved or the attendance will be generated and approved. Immediately notify the supervisor or employer of the alert Related articles Related issues
    Direct Care InnovationsOct 03, 2023
  5. Other Payment Entry - Client

    , contact the employer or program. Other payments should be discussed with the program. Role Required: Client Permission Required: N/A Related articles Related
    Direct Care InnovationsOct 18, 2023
  6. Mobile - Add/Change & Verify Mobile Number

    will update to Change Mobile, allowing users to update their own mobile number as needed. Role Required: Super User, Supervisor, Client, Employer, Guardian, Case Worker
    Direct Care InnovationsDec 05, 2023
  7. March 2020 Release Notes

    on the Mobile App when EVV is required Increased visibility for Employers over Service Accounts Provide a Reject button for Base Employees on Pending
    Direct Care InnovationsOct 18, 2023
  8. April 2020 Release Notes

    can now create a new billing batch for Employer Reimbursement Payroll by selecting the "Select From Payroll Batches" function The "Remove" button has been
    Direct Care InnovationsSep 12, 2023
  9. Add Notes - Web Portal

    : Client, Guardian, Supervisor, Employer, Super User, Caseworker, Employee (base user) Permission Required: N/A Log in with personal profile Navigate
    Direct Care InnovationsSep 05, 2023
  10. February 2022 Release Notes

    PORTAL-1910 Include Client Total Hours Per Week widget on guardian profiles and give them access to any client they are a guardian for PORTAL-1201 Employer
    Direct Care InnovationsJul 28, 2023