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Submitting a DCI Support Ticket for EVV Aggregation Issues & Resolutions
Desk support ticket (Zendesk). Follow the steps below to submit a ticket to the DCI EVV Support Team. A support ticket will need to be submitted for each group … with issues that need resolution A support ticket must be submitted for each group of visits by EVV aggregation issue and resolution topic Describe the issueGuardian Guide
for all programs. Contact a service coordinator to learn which EVV methods are approved for the program or service. Profile Types Client The client profile … for fiscal intermediaries only. EVV Punches There are several methods in which EVV can be obtained, which vary by program. Please contact a service coordinatorWho can I send a message to in the messaging module?
Employees that are indirectly linked to the client via an active Group Services Service Account Payroll Role can message the following: ActiveWhat Report should I use? I am looking for __ data.
DCI provides program data quickly and easily. The chart includes the most common data points requested by programs. The first column shows the question … is the profile or program element where specific data can be found. If the data is only available via report, a N/A will show in the fourth column. I wantMobile App - Client - Dashboard & Menu Navigation
messaging module. Message certain members of your program or receive system-generated messages and notifications. For more information on the messaging module … Posts - Displays important messages from the program Client Mobile App Dashboard.png Menu Log in to the DCI mobile app Click the three horizontal linesClient Guide
offline mode. This setting must be enabled by the program or service. Additionally, to use offline mode, the device must be connected to the internet the first time … . Be sure to choose the right one for the specific program. Select DCI Mobile EVV from the list of available apps Click Install After installation, click OpenMobile App - Employee - Dashboard & Menu Navigation
the envelope icon to access the DCI messaging module. Message certain members of your program or receive system-generated messages and notifications. For more information … programs. Contact the program coordinator to learn more. Total Hours Gauge - Displays a breakdown of the hours worked in a week. Hours are displayedMessage - Send a Message
Account Employees that are indirectly linked to the client via an active Group Services Service Account Payroll Role can message the followingPayroll Module - Admin Guide.pdf
): The service account type f. Profile Type (optional): Select the program or profile type Proprietary: For DCI and Customer Use Only 3 rev. 05/28/2024 PayrollCase Workers Guide.pdf
into the mobile app, web portal, or mobile web, you may see one or more news posts, which display important information from the organization or program