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  1. Mobile App - Guardian - Dashboard & Menu Navigation

    to access the DCI messaging module. Message certain members of your program or receive system-generated messages and notifications. For more information on our … left to view the total weekly hours widget for additional employees who provided service to the client. News Posts - Displays important messages from the program
    Direct Care InnovationsOct 03, 2023
  2. Texas - EVV Aggregation

    , including paid family direct care workers. EVV is a federal requirement and is a mandatory program. All individuals who receive services from TMHP must participate. The THMP services impacted are:  Home Health Care Home Health Care Service Programs requiring EVV
    Direct Care InnovationsJul 27, 2023
  3. What is a system identifier when downloading the mobile app?

    A system identifier is a code that is unique to your program. The system identifier provides access to your program's instance of DCI. Enter the system identifier provided to you into the mobile app the first time you log in to access your account. If you do not have the system identifier, please contact your program
    Direct Care InnovationsOct 18, 2023
  4. Other Payment Entry - Client

    , contact the employer or program. Other payments should be discussed with the program. Role Required: Client Permission Required: N/A Related articles Related
    Direct Care InnovationsOct 18, 2023
  5. Status - Quick Reference

    and is awaiting review by the supervisor. Most pending entries can be edited except for Residential and Day program entries, which can only be edited or rejected … residential and day program entries cannot be edited by the employee unless True Clock In/Out is set to No on the associated employee service account, in which
    Direct Care InnovationsJan 05, 2024
  6. News Posts - Admin

    Description: In this topic, the user will learn about news posts in DCI. News posts are a way to notify groups of system users of important announcements. Examples of news posts would include notifying employees that a mobile app update is required or notifying clients that the office is closed due to a holiday. News
    Direct Care InnovationsOct 18, 2023
  7. Employee - Edit a Punch

    Description: In this topic, the user will learn how to edit a punch. Edits can be made to a punch if the punch is in a pending status. Edits cannot be made to a Residential Program, Day Program, or an Approved punch. If an edit needs to be made to one of these punches, please contact a supervisor. Role Required
    Direct Care InnovationsJul 27, 2023
  8. Roles - Manage Roles Add or Remove

    Description: In this topic, the user will learn how to manage roles for a profile including adding or removing roles. Roles allow users to perform a group of tasks (predetermined by role) for the assigned cost center. *Please note: An employee can only have one role per cost center Roles must be assigned per cost
    Direct Care InnovationsMar 30, 2023
  9. Manage Shift Swapping - Video

    shift. Another employee with an active service account for the same program/client can claim the shift. Shift swaps must be approved by the supervisor before … . Action cannot be taken until an offered shift has been claimed by another employee. Review the details of the shift swap including: Client/Program Service
    Direct Care InnovationsJul 31, 2023
  10. Guardian Views Client Schedule - Video

    , and for programs. Request services for a client Receive notifications when changes are made to the schedule *Please note: The DCI Scheduling Module … Details The schedule module displays the current week’s schedule listed by employee or program for all active service accounts To view a different week
    Direct Care InnovationsJul 31, 2023