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  1. What is EVV or Electronic Visit Verification?

    The 21st Century Cures Act, which was signed into law in 2016, requires state agencies to implement a system of electronic visit verification (EVV) for personal care services and home health services provided and reimbursed under Medicaid. EVV is a process that uses electronic means to verify care provider visits
    Direct Care InnovationsMar 28, 2023
  2. Mobile App - Client - Pin or Password Attestation (*EVV)

    Description: In this topic, the user will learn how to enter a pin or password as client attestation for EVV mobile app punches. Role Required: Client, Guardian Permission Required: N/A Client Pin or Password Attestation (*EVV) The employee clicks Client PIN or Password and hands the mobile device to the client
    Direct Care InnovationsOct 18, 2023
  3. Submitting a DCI Support Ticket for EVV Aggregation Issues & Resolutions

    Description: In this topic, the user will learn how a super user can submit a support ticket to DCI for EVV Aggregation issues and resolutions. As a reminder … Desk support ticket (Zendesk). Follow the steps below to submit a ticket to the DCI EVV Support Team. A support ticket will need to be submitted for each group
    Direct Care InnovationsOct 18, 2023
  4. Mobile App - Portal Signoff Attestation (*EVV) at Punch

    Description: In this topic, users will learn how to enter a punch with portal signoff client attestation (*EVV) in the mobile app for web portal signoff … process is not complete until the client, guardian, or employer logs in and approves the punch in the web portal. *Please note: EVV is determined by each state
    Direct Care InnovationsFeb 28, 2023
  5. Mobile App - PIN or Password Attestation (*EVV) at Punch

    Description: In this topic, the user will learn how to enter a punch with PIN or password client attestation (*EVV) in the mobile app. *Please note: EVV … Open the DCI EVV app Log in to personal profile Click Clock In If the Continue to Clock Out button is displayed instead of Clock In, this means the user
    Direct Care InnovationsFeb 28, 2023
  6. Mobile App - Picture Attestation (*EVV) at Punch

    Description: In this topic, the user will learn how to enter a punch with picture EVV in the mobile app. Role Required: Employee (base user) Permission Required: N/A Clock In on the Mobile App Open the DCI EVV app Log in to personal profile Click Clock In If the Continue to Clock Out button
    Direct Care InnovationsFeb 28, 2023
  7. Mobile App - FOB Attestation (*EVV) at Punch

    Description: In this topic, the user will learn how to create a FOB client attestation (*EVV) punch in the mobile app. The DCI FOB is an alternative method of client attestation (*EVV) that can be used when the employee does not have a smartphone/device and the client does not have a landline. The FOB is a small
    Direct Care InnovationsFeb 28, 2023
  8. When adding EVV locations received alert, "Google could not locate this address". How do I add it?

    When adding EVV locations to a client, the address is verified via Google Maps. When the alert, "Google could not locate this address, did you mean … as an EVV location If the address suggested by Google is incorrect or no address is given, select the Cancel button. Please verify the address with the client
    Direct Care InnovationsOct 18, 2023
  9. How does DCI use client photos and photos taken for electronic visit verification (EVV)?

    recognition. Client photos taken by the employee for electronic visit verification (EVV) are never stored on the employee’s cell phone when using the DCI … issues evv photos mobile_app faq's client_pictures facial_recognition client_photos faq
    Direct Care InnovationsOct 03, 2023
  10. EVV Location Mobile App.png