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Description: In this topic, the user will learn how to request service.

Role Required: Client

Permission Required: N/A

Request Service

1. Log in to DCI 
2. Click Schedules on the submenu
3. Click Actions
4. Select Add New Client Request from the drop-down menu
5. Complete the Client Requests form

If you would like to receive services on a particular day, you can submit a request for services using DCI. To do so, go to the Scheduling Module, then click Actions.

1. Click “New Request”
2. Complete the request form. Select the date, start time, end time, service, and employee you would prefer to work with. Please note that if the employee is unavailable, your coordinator might schedule a different employee.
   1. Day – Select date
   2. Time – Enter the requested start time
   3. To – Enter the requested end time
   4. Service Code – Select from the drop-down options
   5. Employee – Begin typing the requested employee’s name and select it from the drop-down
      1. Please note: If the employee is unavailable, the supervisor may schedule an alternative employee.
   6. Click Save and Yes to confirm
   1. 1. The request will appear on
   your
   1. 1. the schedule in orange as
   pending
   1. 1. a requested shift and has been sent to
   your coordinator
   1. 1. the supervisor for review
   . You
   1. 2. The client will receive a notification when this review is complete
   . If the request is approved, the
   1. 1. if the organization has enabled messaging
      2. The shift will appear in blue on
   your schedule. If it is
   1. 1. the schedule if the request is approved
      2. If rejected, it will no longer appear, and
   your coordinator
   1. 1. the supervisor will provide
   you details as to why it was rejected. If you would like to cancel your request, please contact your coordinator.
   1. 1. details surrounding the rejection.
      2. To send a message to the supervisor using secure messaging, right-click on the requested shift and click Send Message. 

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