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Table of Contents
Support Resources:
If you need help completing a task in OR PTC DCI, we have support for you! Please see the table below for detailed support avenues to assist with troubleshooting and support.
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| Note |
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When contacting one of the resources below, remember to include your full name, prime number or provider number, and details about your issue or question. |
Support Need | Support to contact | Phone Number/Email/Website |
Basic System navigation assistance Verbal walk through
Verbal walk through
| DCI Help Desk (Available 24/7, except on Holidays) *The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact. | Phone: 1-855-565-0155 Email: ORPTCSupport@dcisoftware.com |
Resources
Alternative Language Guides
| OR PTC DCI Help Center *This is the online support page with all OR PTC DCI learning materials, including all translated materials. | |
Videos for OR PTC DCI: How to:
| PTC YouTube Channel | |
| Local Office – *For Homecare Workers (HCWs) only | Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers) |
| PCA Program Team – *For Personal Care Attendants (PCAs) only | Phone: 1-503-945-9708 Email: PC.20@dhsoha.state.or.us |
| Comagine *For Personal Care Attendants (PCAs) only | Phone: 1-888-416-3184 Email: ORBHSupport@comagine.org |
| PTC Support | Email: PTC.Support@dhsoha.state.or.us Website: PTC.Oregon.gov |
| Oregon Home Care Commission (OHCC) | OHCC Comment Submission Portal: Submit a request online Provider Pro-Tips: English|Español | اللغة العربية | 简体中文 | 繁體中文 | Русский | Af Soomaali | Tiếng Việt |
| SEIU Member Assistance Center | Phone: 1-844-503-7348 Email: contact@seiu503.org |
Member Benefits
| Carewell Training and Benefits |
Accessing the OR PTC DCI Help Center via Web Portal
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Learning resources for providers and consumers consist of:
Type of Resource | Description |
|---|---|
These are online interactive training modules. You will click through different steps while listening to a narrator. | |
These are step-by-step guides that walk you through different tasks you can do in the system. | |
These guides give a quick review of different tasks you can do in the system. | |
These are how-to videos that walk you through how to do different tasks in the system. |
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