This guide is for all providers and consumers using the OR PTC DCI system, including both AAA/APD and HSD programs.

Support Resources:

If you need help completing a task in OR PTC DCI, we have support for you! Please see the table below for detailed support avenues to assist with troubleshooting and support.

NOTE: When contacting one of the resources below, remember to include your full name, prime number or provider number, and details about your issue or question.


Support Need

Support to contact

Phone Number/Email/Website


  • Basic System navigation assistance
    • Verbal walkthrough
  • Password Reset
  • Resource guides via email
  • System Troubleshooting and Technical Assistance (ex: unable to log in, app keeps spinning, frozen app)
    • Verbal walkthrough
  • Unlocking accounts

DCI Help Desk (Available 24/7, except on Holidays)

*The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact.

Phone: 1-855-565-0155



  • Provider Guides
    • Alternative Language Guides
  • Quick Guides
  • Training Videos
  • Quick Reference Guides
  • User Guides

OR PTC DCI Help Center

*This is the online support page with all OR PTC DCI learning materials, including all translated materials.


Provider Learning Materials Catalog:

Videos for OR PTC DCI:

  • How to:
    • Login
    • Record Mileage
    • Use Landline Option
    • Use Fob Option
  • Which device option is right for me?
  • Orientation

PTC YouTube Channel

  • Authorization Questions
  • Entry Corrections -Pending, Unverified, Open, Approved statuses
  • Exceptions - for consumers only
  • Getting Started
  • Number of hours authorized
  • Payment Issues
  • Service Plan or Task List
  • Unlocking Account
  • Updates to contact information

Local Office –

*For Homecare Workers (HCWs) only

Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers):


Oregon Home Care Commission Provider Resource Page:


  • Entry Corrections -Pending, Unverified, Open, Approved statuses
  • Getting Started
  • Payment Issues
  • Unlocking Account

PCA Program Team – *For Personal Care Attendants (PCAs) only

Phone: 1-503-945-9708



Oregon Home Care Commission Provider Resource Page:

  • Authorization Questions (# of hours)
  • Service Plan or Task List
  • Exceptions for clients only
  • Updates to contact information


*For Personal Care Attendants (PCAs) only

Phone: 1-888-416-3184


  • New to OR PTC DCI
  • Miscellaneous PTC questions
  • Unlocking Account

PTC Support



Customer Relations Questions and Comments

Provider PTC Pro-Tips

Oregon Home Care Commission (OHCC)

OHCC Comment Submission Portal: Submit a request online


Provider Pro-Tips:

English|Español​ | ​اللغة العربية | 简体中文 | 繁體中文Русский | Af Soomaali | Tiếng Việt​



  • Grievances
  • Late Payment Penalty Requests
  • Collective Bargaining Agreement
  • Oregon Saves

SEIU Member Assistance Center

Phone: 1-844-503-7348


Member Benefits

  • Medical, dental, vision
  • Paid time off
  • Employee assistance program
  • Required orientations
  • Core and refresher trainings

Carewell Training and Benefits


Accessing the OR PTC DCI Help Center via Web Portal

When you are logged into the OR PTC DCI Web Portal, click on the “Help” link in the top right corner and the DCI Help Center will open on a new tab. Search by keyword to find the resource you’re looking for or you can call the DCI Help Desk at: 1-855-565-0155.



The PTC Support Team has made several resources to help you use OR PTC DCI.

Resources can be found on the DCI Help Center by following this link OR PTC DCI Help Center. You can find a list of resources in the Learning Catalogs on the PTC Website under the “Learning Materials” section of the webpage.

Learning resources for providers and consumers consist of:

Type of Resource


Computer Based Trainings (CBTs) for Providers

Computer Based Trainings (CBTs) for Consumers

These are online interactive training modules. You will click through different steps while listening to a narrator.

Guides for Providers

Guides for Consumers

These are step-by-step guides that walk you through different tasks you can do in the system.

Quick Reference Guides for Providers

Quick Reference Guides for Consumers

These guides give a quick review of different tasks you can do in the system.

Videos for Providers

Videos for Consumers

These are how-to videos that walk you through how to do different tasks in the system.