This guide is for all providers and consumers using the OR PTC DCI system, including both AAA/APD and HSD programs.
Support Resources:
If you need help completing a task in OR PTC DCI, we have support for you! Please see the table below for detailed support avenues to assist with troubleshooting and support.
NOTE: When contacting one of the resources below, remember to include your full name, prime number or provider number, and details about your issue or question.
Support Need | Support to contact | Phone Number/Email/Website
|
| DCI Help Desk (Available 24/7, except on Holidays) *The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact. | Phone: 1-855-565-0155 Email: ORPTCSupport@dcisoftware.com |
Resources
| OR PTC DCI Help Center *This is the online support page with all OR PTC DCI learning materials, including all translated materials. | Website: https://dciconfluenceprod.dcisoftware.com/display/ORPD/Oregon+PTC+DCI Provider Learning Materials Catalog: https://dciconfluenceprod.dcisoftware.com/display/ORPD/Provider+Learning+Materials+Catalog |
Videos for OR PTC DCI:
| PTC YouTube Channel | https://www.youtube.com/playlist?list=PLsrX1nc_gB0q9-yrLelqNe-_MXEd9pNAK |
| Local Office – *For Homecare Workers (HCWs) only | Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers): https://www.oregon.gov/odhs/providers-partners/orptc/Pages/default.aspx
Oregon Home Care Commission Provider Resource Page: https://www.oregon.gov/odhs/providers-partners/homecare-workforce/pages/default.aspx
|
| PCA Program Team – *For Personal Care Attendants (PCAs) only | Phone: 1-503-945-9708 Email: PC.20@odhsoha.oregon.gov
Oregon Home Care Commission Provider Resource Page: https://www.oregon.gov/odhs/providers-partners/homecare-workforce/pages/default.aspx |
| Comagine *For Personal Care Attendants (PCAs) only | Phone: 1-888-416-3184 Email: ORBHSupport@comagine.org |
| PTC Support | Email: PTC.Support@odhsoha.oregon.gov Website: PTC.Oregon.gov |
Customer Relations Questions and Comments Provider PTC Pro-Tips | Oregon Home Care Commission (OHCC) | OHCC Comment Submission Portal: Submit a request online
Provider Pro-Tips: English|Español | اللغة العربية | 简体中文 | 繁體中文 | Русский | Af Soomaali | Tiếng Việt
Website: https://www.oregon.gov/odhs/agency/pages/ohcc.aspx |
| SEIU Member Assistance Center | Phone: 1-844-503-7348 Email: contact@seiu503.org |
Member Benefits
| Carewell Training and Benefits | Website: https://www.carewellseiu503.org/ |
Accessing the OR PTC DCI Help Center via Web Portal
When you are logged into the OR PTC DCI Web Portal, click on the “Help” link in the top right corner and the DCI Help Center will open on a new tab. Search by keyword to find the resource you’re looking for or you can call the DCI Help Desk at: 1-855-565-0155.
Guidance
The PTC Support Team has made several resources to help you use OR PTC DCI.
Resources can be found on the DCI Help Center by following this link OR PTC DCI Help Center. You can find a list of resources in the Learning Catalogs on the PTC Website under the “Learning Materials” section of the webpage.
Learning resources for providers and consumers consist of:
Type of Resource | Description |
These are online interactive training modules. You will click through different steps while listening to a narrator. | |
These are step-by-step guides that walk you through different tasks you can do in the system. | |
These guides give a quick review of different tasks you can do in the system. | |
These are how-to videos that walk you through how to do different tasks in the system. |
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