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If you enter information that is not When logging in to DCI if the user enters an username or password not registered in the system when trying to log in, you will receive this error:

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the following error, Invalid Username/Email or Password

• Verify the username or email are spelled correctly

...

• • The email address

needs to

• • used must be the email listed for the user profile

• • If the user email address has changed or is unknown

same email address that is in the system. If you have recently changed your email address or are unsure what email address is in the system

• • , please contact your supervisor

.Double-check that your

• • for assistance

• Verify the password is entered correctly

• • The password

. Password

• • is case-sensitive

.

• If the user forgot their password, select the Forgot your password link

• • If the wrong password is entered the user may receive the error message, For

you have tried twice, try using the “Forgot your password?” link.If you try 3 times, the error message will change to “For

• • security purposes, you have been locked out. Please contact your supervisor.

”

• • • Number of attempts is different for each company

• • • Contact your supervisor

or another Rise administrator

• • • to unlock your user profile

for you.

• If you

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• can not log in to a Residential or Day Program profile

...

• • Verify the correct

You are entering the

• • username and password

correctly

• • are being entered

• • Verify there is

You have

• • an active service account on your personal profile for

that program

• • the program you are trying to log into

• • Contact your supervisor for additional assistance

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