When logging in to DCI if the user enters an username or password not registered in the system, you will receive the following error, Invalid Username/Email or Password
Verify the username or email are spelled correctly
The email address used must be the email listed for the user profile
If the user email address has changed or is unknown, please contact your supervisor for assistance
Verify the password is entered correctly
The password is case-sensitive
If the user forgot their password, select the Forgot your password link
If the wrong password is entered the user may receive the error message, For security purposes, you have been locked out. Please contact your supervisor.
Number of attempts is different for each company
Contact your supervisor to unlock your user profile
If you can not log in to a Residential or Day Program profile
Verify the correct username and password are being entered
Verify there is an active service account on your personal profile for the program you are trying to log into
Contact your supervisor for additional assistance
Related articles