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Description: In this topic, the user will learn how to request service.

Role Required: Client

Permission Required: N/A

Request Service

1. Log in to DCI 
2. Click Schedules on the submenu
3. Click Actions
4. Select Add New Client Request from the drop-down menu
5. Complete the Client Requests form
   1. Day – Select date
   2. Time – Enter the requested start time
   3. To – Enter the requested end time
   4. Service Code – Select from the drop-down options
   5. Employee – Begin typing the requested employee’s name and select it from the drop-down
      1. Please note: If the employee is unavailable, the supervisor may schedule an alternative employee.
   6. Click Save and Yes to confirm
      1. The request will appear on the schedule in orange as a requested shift and has been sent to the supervisor for review
      2. The client

If you would like to receive services on a particular day, you can submit a request for services using DCI. To do so, go to the Scheduling Module, then click Actions.

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1. 1. 1. will receive a notification when this review is complete

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1. 1. 1. if the organization has enabled messaging
      2. The shift will appear in blue on

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1. 1. 1. the schedule if the request is approved
      2. If rejected, it will no longer appear, and

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1. 1. 1. the supervisor will provide

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1. 1. 1. details surrounding the rejection.
      2. To send a message to the supervisor using secure messaging, right-click on the requested shift and click Send Message. 

Click the video below to launch the video player in a new tab.

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