- Basic System navigation assistance
- Password Reset
- Resource guides via email
- System Troubleshooting and Technical Assistance (ex: unable to log in, app keeps spinning, frozen app)
- Unlocking accounts
| DCI Help Desk (Available 24/7, except on Holidays) *The DCI Help Desk cannot make any changes to a user’s profile or entries. For those actions, please see the supports below for information on who to contact. | Phone: 1-855-565-0155 Email: ORPTCSupport@dcisoftware.com |
- Resources
- Provider Guides
- Alternative Language Guides
- Quick Guides
- Training Videos
- Quick Reference Guides
- User Guides
| OR PTC DCI Help Center *This is the online support page with all OR PTC DCI learning materials, including all translated materials. | Website Provider Learning Materials Catalog |
Videos for OR PTC DCI: How to: - Login
- Record Mileage
- Use Landline Option
- Use Fob Option
- Which device option is right for me?
- Orientation
| PTC YouTube Channel | Link to YouTube Page |
- Authorization Questions
- Entry Corrections -Pending, Unverified, Open, Approved statuses
- Exceptions - for consumers only
- Getting Started
- Number of hours authorized
- Payment Issues
- Service Plan or Task List
- Unlocking Account
- Updates to contact information
| Local Office – *For Homecare Workers (HCWs) only | Area Agency on Aging or Aging and People with Disabilities Offices (Homecare Workers) Oregon Home Care Commission Provider Resource Page |
- Entry Corrections -Pending, Unverified, Open, Approved statuses
- Getting Started
- Payment Issues
- Unlocking Account
| PCA Program Team – *For Personal Care Attendants (PCAs) only
| Phone: 1-503-945-9708 Email: PC.20@dhsoha.state.or.us Oregon Home Care Commission Provider Resource Page |
- Authorization Questions (# of hours)
- Service Plan or Task List
- Exceptions for clients only
- Updates to contact information
| Comagine *For Personal Care Attendants (PCAs) only | Phone: 1-888-416-3184 Email: ORBHSupport@comagine.org
|
- New to OR PTC DCI
- Miscellaneous PTC questions
- Unlocking Account
| PTC Support | Email: PTC.Support@dhsoha.state.or.us Website: PTC.Oregon.gov |
- Customer Relations Questions and Comments
- Provider PTC Pro-Tips
| Oregon Home Care Commission (OHCC) | OHCC Comment Submission Portal: Submit a request online Provider Pro-Tips: English|Español | اللغة العربية | 简体中文 | 繁體中文 | Русский | Af Soomaali | Tiếng Việt Website
|
- Grievances
- Late Payment Penalty Requests
- Collective Bargaining Agreement
- Oregon Saves
| SEIU Member Assistance Center | Phone: 1-844-503-7348 Email: contact@seiu503.org |
Member Benefits - Medical, dental, vision
- Paid time off
- Employee assistance program
- Required orientations
- Core and refresher trainings
| Carewell Training and Benefits | Website |