The Needs Review column notifies you that the punch needs review or needs action taken before you can approve the punch entry.
There are 2 icons that can appear in this column to notify you, the eye icon and the question mark icon
If criteria for both icons are met for the punch entry, only the eye icon will appear
The eye icon means the supervisor/employer needs to review or take action on the punch entry
Examples of this include:
Verification of the client signature for EVV is required
Geofencing failed (the employee was not clocking in from an approved location)
Schedule variation (actual time worked is outside the acceptable deviation from the schedule)
Client facial recognition failed (the picture taken at the time of service did not match the picture on file in DCI)
The question mark icon means the punch entry is waiting on action from someone else or from a system process before it can be approved
Examples of this include:
The punch is waiting for Client Portal Sign-Off
Schedule Comparison is Pending (this is an automated system process that runs nightly)
Related articles