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Description: In this topic, the user will learn how to change a password, pin, security question, email address, and username.

*Please note: A pin is a four digit number that can be used to log in to DCI from a mobile device

Role Required: Employee (base user)

Permission Required: N/A

Change Password

  1. Log in to the DCI web portal
  2. Click the username in the upper right-hand corner of the page which is indicated with a person icon
  3. Click Settings on the drop-down menu
  4. Click Change Password on the submenu
  5. Enter the current password
  6. Enter the new password
    1. The password must be at least eight characters and contain three of the following: lowercase letter, uppercase letter, number, special character. Passwords may not contain three consecutive letters of the username.
  7. Enter the new password again to confirm
  8. Click the blue Change Password button
  9. Click Yes to confirm
  10. A green alert message appears that reads Password Changed Successfully!

Change Pin

  1. Log in to the DCI web portal
  2. Click the username in the upper right-hand corner of the page which is indicated with a person icon
  3. Click Settings on the drop-down menu

  4. Click Change PIN or on the submenu

  5. Enter the password on the Verify Password screen and click Verify 

  6. The change PIN screen will open. Enter the new 4-digit PIN and confirm.

  7. Click Change PIN and Yes to confirm 

  8. A green alert message appears that reads Pin Changed Successfully!

Change Security Question

  1. Log in to the DCI web portal
  2. Click the username in the upper right-hand corner of the page which is indicated with a person icon
  3. Click Settings on the drop-down menu
  4. Click “ Change Security Question” on the sidebar
  5. Enter your password and click “Verify”
  6. Select a question from the dropdown menu
  7. Enter the security answer in the “Answer” field. This field is case-sensitive.
  8. Click “Submit”
  9. Click “Yes” on the confirmation window
  10. A green alert message will appear that reads “Security Question Changed Successfully!”

Change Email Address

  1. Log in to the DCI web portal
  2. Click the username in the upper right-hand corner of the page which is indicated with a person icon
  3. Click Settings on the drop-down menu
  4. Click “Change Email” on the sidebar
  5. Enter your new email in the “New Email” field
  6. Re-type your new email in the “Confirm Email” field
  7. Click “Change Email”
  8. Click “Yes” on the confirmation window
  9. A green alert message will appear that reads “Email Changed Successfully!”

Change Username

  1. Log in to the DCI web portal
  2. Click the username in the upper right-hand corner of the page which is indicated with a person icon
  3. Click Settings on the drop-down menu
  4. Click "Change Username" on the sidebar
  5. Enter your new username
  6. Click "Change Username"
  7. A green alert message will appear that reads "Username Change Successfully!"

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