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  1. March 2020 Release Notes

    Punches including Hourly, Vacation, and Client Transportation Please note that we will have some scheduled downtime to perform this maintenance. The system
    Direct Care InnovationsOct 18, 2023
  2. August 2021 Release Notes

    Just a quick note to inform you that Arabic will be available on August 30, 2021. As with other languages, multi-language functionality is available to base users (Employee Profiles with no roles/permissions) and Client Profiles. If you need a refresher on multi-language functionality (released last month), check out
    Direct Care InnovationsSep 12, 2023
  3. Change or Add PIN

    Description: In this topic, the user will learn how to change, or add, a PIN in DCI. *Please note: The organization may assign a PIN to users. PINs can be used to log in to the mobile app and to clock in and out of the phone IVR system. Client PINs can be used to log in to the mobile app, verify attestation
    Direct Care InnovationsOct 18, 2023
  4. What are credit and debit entries? What are credit and debit totals?

    are submitted. Debit Entries In DCI, a debit entry is a payroll entry. These entries debit or deduct from the total authorized amount for a client and are paid through
    Direct Care InnovationsOct 18, 2023
  5. Authorization - Billing Rate Changes

     on the submenu Use the filters to search by client name and service code and click Search Click anywhere on the authorization row to open the Authorization
    Direct Care InnovationsOct 18, 2023
  6. June 2023 Release Notes

    source for the account types of hourly and client transportation If multiple reason codes are selected, multiple sets of columns will appear on the report
    Direct Care InnovationsOct 18, 2023
  7. March 2024 Release Notes

    to Employees on the submenu > Search & Select Employee > Select Punch Entry > Select Attendance Entries tab > Optionally filter by Client Name, Service Code or Entry
    Direct Care InnovationsMar 06, 2024
  8. Vendor Payments Workflow - FI Mode Only

    code must be created to link the client to the vendor. The system automatically creates a vendor service account when a vendor payment entry is created
    Direct Care InnovationsJul 27, 2023
  9. Reports - Run and Download

    desired criteria into the filters (i.e., time frame, client, employee, service code, cost center, etc.) Click Search The records will display in the table
    Direct Care InnovationsJul 27, 2023
  10. Time Entry - Account Type Drive

    Description: In this topic, the user will learn about the drive account type. The drive account type is not associated with a service code, authorization, or client. This account type is used when the employee gets reimbursed for the travel time (hours) spent driving. This account type is not billable and the unit
    Direct Care InnovationsOct 18, 2023