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  1. Preferred Language - Setting for Client or Employee

    Description: In this topic, the user will learn how to set a preferred language for clients and/or employees. The DCI system is equipped with multi-language functionality for base users (employee profiles with no roles/permissions) and for client profiles. This allows users with these profile types to navigate
    Direct Care InnovationsFeb 28, 2023
  2. Electronic Visit Verification (EVV) / Client Attestation Quick Reference

    This quick reference outlines EVV / client attestation options based on available technology, unique member needs, employee locations, and time capture … reception or access to the internet. Frequency – Set on the employee service account. Specific to the employee, client, and service provided. Clock Out Only
    Direct Care InnovationsNov 17, 2023
  3. Service Accounts - Client Day Program Transportation Service Account

    , authorization, and client, and is only used for day programs. Each entry is a single unit - not time or mileage based. The entry is created at the same time the clients are checked into the day program. The purpose is to record driving the clients to or from the day program. The funding source pays the program by unit
    Direct Care InnovationsJul 27, 2023
  4. Day Program - Client Self-Service Check In & Out (Kiosk Mode)

    Description: In this topic, the client will learn how to check in and out for a day program. The Day Program profile is designed to keep time attendance for clients who attend the day program. Authorized program personnel log in to the program profile so clients can easily record their attendance in the system using
    Direct Care InnovationsOct 02, 2023
  5. How do I Allow SSN Retrieval on a client profile?

    For electronic visit verification (EVV) aggregations, social security number (SSN) retrieval may be required. View the current setting selection on the client profile and edit to allow SSN retrieval. Log in to the DCI web portal Click Home on the main menu Click Clients on the submenu Enter the client's
    Direct Care InnovationsOct 03, 2023
  6. Create Client Funding Accounts - Video

    Description: In this topic, the user will learn how to create client funding accounts.  Role Required: Super User, Billing Team, Authorization Permission Required: N/A Click the video below to launch the video player in a new tab.  image2021-5-27_16-27-14.png
    Direct Care InnovationsJul 31, 2023
  7. Day Program - Employee Checks Client In & Out

    Description: In this topic, the user will learn how to check clients in and out for a day program, with or without transportation. Role Required: Employee (base user) Permission Required: N/A Log in to the day program Click Home on the main menu Click Clients or Entries on the submenu Click Actions
    Direct Care InnovationsFeb 28, 2023
  8. Service Accounts - Client Service Accounts - Create, View, Edit, or Deactivate

    Description: In this topic, the user will learn how to create, view, edit, or deactivate client service accounts. For programs, in order for attendance to be generated for clients, there must be an active service account linking the client to the program in which they are enrolled. Client service accounts
    Direct Care InnovationsMay 01, 2023
  9. Day Program or Group Service - Search, View, Approve, Reject, or Export Client Attendance

    Description: In this topic, the user will learn how to search, view, approve, reject, or export client day program or group service attendance for pending entries and all entries by object (client, program or group, or cost center). Day program and group service attendance are approved like employee punches. Role
    Direct Care InnovationsJul 27, 2023
  10. Why Can't I Select the Client or Cost Center on My Punch Entry?

    When using the New Entry form wizard to enter a punch, depending on the service Account Type selected, selecting a client or cost center may be required. In the required field (Client or Cost Center), begin typing the name of the client or cost center and select it. If the client or cost center does not appear
    Direct Care InnovationsMar 17, 2023