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What is the difference between Service Provider (SP) mode and Fiscal Intermediary (FI) mode?
are residential (24-hour care), vocational, respite, in-home care, day program, professional parent or foster, etc. Service Providers employ, manage, and payCertification - Create Certification Template
Description: In this topic, the user will learn how to create Certification Templates. Certification templates house multiple certification requirements and can be linked via an optional field on the object to a cost center, funding account, service code, program, employee, or client. Role Required: Super UserEmployee - View & Search for Accounts
Description: In this topic, the user will learn how to view and search for accounts that are created for their profile. Accounts allow users to complete a variety of punches and link users to a specific service, client, or program. Supervisors or employers create accounts for employees. *Please note: When reviewingClient - FOB Attestation (*EVV)
device that is secured in the client’s home. FOB client attestation (*EVV) is not available for all programs. There is a replacement cost for lost, missingMobile App - Download App
into the Search bar Please note: There are multiple DCI application options. Make sure to choose the right one for the program. Contact a supervisor or employerWhy am I receiving the alert, "You don't have permission to access this page"?
DCI is designed to be a HIPAA-compliant system that safeguards the information of both clients and employees Users have the ability to view details of any object (i.e., client, employee, residential or day program, etc.) that is in the cost center(s) associated with their role. The system will not allow usersAdd or Edit a Punch for an Employee
Description: In this topic, the user will learn how to add or edit employee punches for those they supervise. The best practice is for employees to enter and edit their own punches, however, there are some situations that require the assistance of a supervisor (i.e., missed punches for Residential or Day ProgramsTime Entry - Custom Pay Rates
Description: In this topic, the user will learn about custom pay rates. Custom pay rates are for programs that offer different pay rates for the same hourly service depending on the circumstance. Examples may include night, weekend, or emergency rates. *Please note: This is an instance-level setting per organizationOffer and Claim Shifts - Video
for the client or program to claim When another employee claims the offered shift, a supervisor or employer will review the schedule swap request and approveNew York - EVV Aggregation
Electronic Visit Verification (EVV) tracks and monitors timely service delivery and access to care for members. EVV applies to all providers of these services, including paid family direct care workers. EVV is a federal requirement and is a mandatory program. The New York services impacted are: 1905(a)(7) State