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  1. What devices, operating systems (OS), and web browsers does DCI support?

    This article will assist the user in determining if their device, operating system (OS), and default browser are supported by DCI. Please contact a supervisor or employer with any questions. *Please note: DCI strives to test every operating system (OS), device, and browser combination but cannot verify that all
    Direct Care InnovationsJan 25, 2024
  2. Reimbursement - Client Creates Reimbursement Entry - FI Mode Only

    entry for each date of service listed on the parent entry. These child entries will be in pending status and must be approved by an employer or supervisor
    Direct Care InnovationsFeb 12, 2024
  3. Password Reset

    Description: In this topic, the user will learn how to reset their password. *Please note: If the user is unable to verify the security question or SSN (social security number) and DOB (date of birth), contact a supervisor or employer for assistance. They will send a reset password email that will allow the user
    Direct Care InnovationsMar 14, 2024
  4. How do I proceed when I receive an alert for exceeding the remaining balance for the authorization?

    will be saved or the attendance will be generated and approved. Immediately notify the supervisor or employer of the alert Related articles Related issues
    Direct Care InnovationsOct 03, 2023
  5. EVV Locations

    Locations on the service code for hourly account types. Role Required: Super User, Supervisor, Employer Permission Required: Varies by object Managing EVV … service_code edit_service_code view_punches_with_evv_location evv_reports super_user supervisor employer funding_source_admin role_admin program_admin import_admin
    Direct Care InnovationsOct 02, 2023
  6. Pay - Pay Rates

    date for a current pay rate will auto-populate when a new pay rate is added. Role Required: Super User, Supervisor Permission Required: Funding Source Admin … . Related issues pay_rates payrate payrates overlapping_pay_rates max_pay_rate employee_pay_rates_report super_user supervisor funding_source_admin
    Direct Care InnovationsJun 02, 2023
  7. Client Sign Off - Video

    a supervisor so they may follow up with the employee.  Click the video below to launch the video player in a new tab. image2021-5-27_10-54-52.png
    Direct Care InnovationsJul 28, 2023
  8. Client Views Schedule - Video

    the supervisor has published it. Role Required: Client Permission Required: N/A View Schedule Log in to DCI Click Home on the main menu Click Schedules
    Direct Care InnovationsAug 01, 2023
  9. Employee - Edit a Punch

    Description: In this topic, the user will learn how to edit a punch. Edits can be made to a punch if the punch is in a pending status. Edits cannot be made to a Residential Program, Day Program, or an Approved punch. If an edit needs to be made to one of these punches, please contact a supervisor. Role Required
    Direct Care InnovationsJul 27, 2023
  10. Vendor Payments Workflow - FI Mode Only

    be approved by the employer, supervisor, or super user. Step 5: Vendor Entries are Processed through Payroll and Billing Approved vendor entries are processed
    Direct Care InnovationsJul 27, 2023