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  1. February 2023 Release Notes

    , and select the entry. Additionally, supervisors, employers, and super users can view the punch entry details by selecting the entry on the Pending Entries page
    Direct Care InnovationsOct 18, 2023
  2. Mobile App - Employer - Dashboard & Menu Navigation - FI Mode Only

    but still need to be approved Unverified Hours - Entered on behalf of the employee by a supervisor or employer and must be verified by the employee before being
    Direct Care InnovationsOct 18, 2023
  3. April 2024 Release Notes

    entries post release. Import > Entries > Group Service Entry Reject Import > Entries > Group Service Entry Approval Resources: Group Service - Supervisor
    Direct Care InnovationsApr 19, 2024
  4. Profile Certifications - View Current and Expiring

    acknowledgment or CPR training. Once completed, the supervisor or another administrative staff member will add the certification. Profile certifications can either
    Direct Care InnovationsJun 01, 2023
  5. Certification - View Profile Certifications

    Description: In this topic, the user will learn how to view profile certifications. A profile certification is a completed requirement such as a HIPAA acknowledgment or CPR training. When a requirement has been completed, the supervisor or another administrative staff member will add the certification to the user's
    Direct Care InnovationsMay 03, 2023
  6. Day Program - Employee Clocks In & Out

    Description: In this topic, the user will learn how to enter time for a day program using a shared device. *Please note: If unable to clock in and clock out during the shift, or if the clock in or out time needs to be corrected, please contact the program supervisor. Role Required: Employee (base user) Permission
    Direct Care InnovationsFeb 28, 2023
  7. Residential Program - Employees

    . If the employee is unable to clock in and clock out during the shift or needs an entry corrected, they must contact their supervisor who will create a historical entry
    Direct Care InnovationsMay 26, 2023
  8. Why am I receiving the error "you do not have permission" when creating a service account?

    . However, Create New Service Account will not appear in the Actions drop-down menu. Examples: The user is a Supervisor in Cost Center (A) Client to Program/Group
    Direct Care InnovationsMar 28, 2023
  9. Web Portal Navigation

    , whereas a supervisor may have multiple tabs like the image below. The active tab is highlighted in blue font. All roles will have access to the following tabs
    Direct Care InnovationsOct 18, 2023
  10. October 2023 Release Notes

    in both the web portal and mobile app for the following profiles: Super User, Supervisor, Employer, Client, Guardian Resources: Client Total Hours
    Direct Care InnovationsOct 18, 2023