This guide is for all staff who work with Consumers and Providers using the OR PTC DCI system, including both AAA/APD and HSD programs.
Download the full document here.
...
If you need help completing a task in OR PTC DCI, we have support for you!Please see the tables below for detailed support avenues to assist with troubleshooting and guidance.
Type of Resource | Description |
---|---|
These are diagrams intended to provide clear guidance on statewide processes related to PTC. | |
These are online modules intended to allow users a more engaging training experience as users click through the operations as the trainer is narrating the steps. | |
These are comprehensive documents intended to help guide users through system tasks they might experience infrequently. | |
These are short documents intended to help guide users through common system tasks they will experience regularly. | |
Training video intended to help walk users through common processes they would need to use the system. |
Note |
---|
When contacting one of the identified support resources below, remember to include the full name of the associated user, prime number/provider number (and UNI-ID if possible)/OR number/P number as applicable, and any additional applicable case information needed for the support person to assist you. |
...
Note |
---|
The DCI Help Desk is not a resource for staff members. Staff should reach out to PTC.Support@dhsoha.state.or.us for help. |
Support Need | Support to contact | Email/Website |
| PTC Support | Email: PTC.Support@dhsoha.state.or.us Website: PTC.Oregon.gov APD Staff Tools – PTC Page: http://www.dhs.state.or.us/spd/
|
Resources · Alternative Language Guides · Business Processes · Consumer Employer Representative Guides · Consumer Guides · Provider Guides · Quick Reference Guides · Staff Guides · Training Videos · User Guides | OR PTC DCI Help Center *This is the online support page with all OR PTC DCI learning materials, including all translated materials. | Website: https://dciconfluenceprod.dcisoftware.com/
Staff Learning Materials Catalog: |
Staff Training Video | PTC YouTube Channel | |
Provider Certifications OHCC Staff Directory | Oregon Home Care Commission | Email: certifications.OHCC@dhsoha.state.or.us
Link to OHCC Staff Directory: https://www.oregon.gov/dhs/SENIORS-DISABILITIES/HCC/Pages/HCC-Staff.aspx |
HCW Enrollment HCW Payment Adjustments | Provider Relations Unit | |
HCW Terminations HCW Fraud | HCW Policy Analyst | |
APD/AAA Policy Questions | APD Medicaid Policy | Email: APD.MedicaidPolicy@dhsoha.state.or.us
|
OHA/HSD Policy Questions | HSD Policy | Email: PC.20@dhsoha.state.or.us |
The OIS Service Desk has been provided with basic information on OR PTC DCI, but for streamlined assistance, please contact PTC Support for any issues related to OR PTC DCI.
...