PTC.Oregon.gov - Provider Time Capture Website
HCWs and AAA/APD Consumers
Getting started, service plans, tasks, authorized hours, policies or updating contact information:
Customer relations questions or comments:
PCAs and eligible PCA Consumers
Getting started, time entry corrections, payment issues, unlocking your account:
- Contact the PCA Program
- Call: 503-945-9708
- Email: pc.20@odhsoha.oregon.gov
Authorized hours, exceptions, service plans, tasks, update contact information:
- Contact Comagine
- Call: 888-416-3184
- Email: orbhsupport@comagine.org
Customer relations questions or comments:
Login help and basic system questions
Basic system navigation, password reset, resource guides via email, system troubleshooting, technical assistance, unlocking your account:
- Contact the DCI Help Desk
- Call toll free: 855-565-0155
- orptcsupport@dcisoftware.com
Note: The Help Desk can't make changes to your user profile or time entries. See the contacts listed above if you need help with this.
Need your login information?
- Homecare Workers: Contact your local ODHS office
- Personal Care Attendants: Contact the PCA program at 503-945-9708 or pc.20@odhsoha.oregon.gov.
- Once you have your login information and are approved to start working, you can log in to the Mobile App or the Web Portal. It may take a few days for your account to be set up after you are approved to work.
Questions about getting started?
- Reach out to the staff member who authorized you to work with your consumer.
- If you still need help, you can email PTC Support: ptc.support@odhsoha.oregon.gov
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