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When contacting one of the identified support resources below, remember to include the full name of the associated user, prime number/provider number (and UNI-ID if possible)/OR number/P number as applicable, and any additional applicable case information needed for the support person to assist you. |
There is a separate Resources Quick Reference Guide for Providers and Consumers on the OR PTC DCI Help Center webpage offering specific guidance related to their roles. Providers and Consumers should be referred to that guide. It includes information on the DCI Help Desk and breaks down the types of questions the DCI Help Desk can answer. The DCI Help Desk cannot make any changes to a user’s profile or entries.
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