This guide is for all staff who work with Consumers and Providers using the OR PTC DCI system, including both AAA/APD and HSD programs.
Download the full document here.
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If you need help completing a task in OR PTC DCI, we have support for you!Please see the tables below for detailed support avenues to assist with troubleshooting and guidance.
Type of Resource | Description |
|---|---|
These are diagrams intended to provide clear guidance on statewide processes related to PTC. | |
These are online modules intended to allow users a more engaging training experience as users click through the operations as the trainer is narrating the steps. | |
These are comprehensive documents intended to help guide users through system tasks they might experience infrequently. | |
These are short documents intended to help guide users through common system tasks they will experience regularly. | |
Training video intended to help walk users through common processes they would need to use the system. |
| Note |
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When contacting one of the identified support resources below, remember to include the full name of the associated user, prime number/provider number (and UNI-ID if possible)/OR number/P number as applicable, and any additional applicable case information needed for the support person to assist you. |
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| Note |
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The DCI Help Desk is not a resource for staff members. Staff should reach out to PTC.Support@dhsoha.state.or.us for help. |
Support Need | Support to contact | Email/Website |
| PTC Support | Email: PTC.Support@dhsoha.state.or.us Website: PTC.Oregon.gov APD Staff Tools – PTC Page: http://www.dhs.state.or.us/spd/
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Resources · Alternative Language Guides · Business Processes · Consumer Employer Representative Guides · Consumer Guides · Provider Guides · Quick Reference Guides · Staff Guides · Training Videos · User Guides | OR PTC DCI Help Center *This is the online support page with all OR PTC DCI learning materials, including all translated materials. | Website: https://dciconfluenceprod.dcisoftware.com/
Staff Learning Materials Catalog: |
Staff Training Video | PTC YouTube Channel | |
Provider Certifications OHCC Staff Directory | Oregon Home Care Commission | Email: certifications.OHCC@dhsoha.state.or.us
Link to OHCC Staff Directory: https://www.oregon.gov/dhs/SENIORS-DISABILITIES/HCC/Pages/HCC-Staff.aspx |
HCW Enrollment HCW Payment Adjustments | Provider Relations Unit | |
HCW Terminations HCW Fraud | HCW Policy Analyst | |
APD/AAA Policy Questions | APD Medicaid Policy | Email: APD.MedicaidPolicy@dhsoha.state.or.us
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OHA/HSD Policy Questions | HSD Policy | Email: PC.20@dhsoha.state.or.us |
The OIS Service Desk has been provided with basic information on OR PTC DCI, but for streamlined assistance, please contact PTC Support for any issues related to OR PTC DCI.
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