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Business Process	Description
1.1.2 Provider Switches During Pay Period - Permanently	There is a need for a permanent switch in provider(s) during a pay period.
1.1.3 Provider Switches During Pay Period - Temporarily	There is a need for a one-time switch in provider(s) during a pay period.
1.1.4 Change in Authorizations	A change/update in an authorization is needed.
1.1.5 Relinking a Provider and Consumer	Provider begins working for a Consumer they previously had stopped working for.
1.2.1 Add a New Provider	A new provider needs a profile
1.2.2 Change Provider Status	A provider status needs to be changed.
1.2.3 Update Provider Information	Provider information must be updated.
1.2.4 Provider Number Reinstated	Provider number is reinstated after being terminated.
1.3.1 Add a New Consumer	A new consumer needs a profile in OR PTC DCI.
1.3.2 Update Consumer Information	Consumer information must be updated in OR PTC DCI.
1.3.3 Consumer Transfers to a New Branch or Program	A long-term care consumer moves to a new branch or program.
1.3.4. Return or Request a Fob in the Local Office	A fob is returned to the local office.
1.4.1 Add or Remove Consumer Employer Representative	CER needs to be added.
1.4.2 Update Consumer Employer Representative Information	CER information must be updated.
1.4.3 Create New Consumer Employer Representative	CER profile needs to be created.
1.5.1 Managing Staff Profiles	Staff member needs an OR PTC DCI profile to be created, modified, or closed.
1.5.3 Unlock a Profile	OR PTC DCI profile must be unlocked.
1.6.0 Manually Adding or Updating Branch Info	OR PTC DCI support receives notification of branch change from BOTS legacy BAs.
1.7.0 Setting Up EVV Options with Consumers and Providers	This process includes confirming the option they have chosen, confirming the landline, set up with the fob, set up telephony historical time entry (Consumer needs PIN), set up phone EVV, etc.
2.1.0 Increase in Weekly Cap	Case manager identified an exception need to increase a provider's weekly cap.
2.12.0 Provider Goes Over Authorized Hours	Pended Entries Management where an entry pends due to the going over the authorized hours.
2.2.3 Correct Entry Mistake	A mistake has occurred or a consumer/CER disputes an entry.
2.3.0 Entries Claimed After 365 Days	Provider has time to turn in past 365 days.
2.6.2 End Authorization, Expiration, Terminations	A provider is terminated, an authorization ends, or their credentials expire.
3.3.0 Consumer Passes Away	A consumer passed away.
4.1.1 Pending Entries Management	The process for working the pend queue on a daily basis. The purpose is to either approve or reject time entries that have failed a business rule and resolving the issues that caused them to pend.
4.3.0 Time Entry	This is the process for entering time from OR PTC DCI into Mainframe.
4.4.0 Over and Underpayments	How to process under and over payments.
6.1.0 Case with Multiple Providers & Varying Hours	The process for handling cases that have multiple Providers who have varying hours every pay period.

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Versions Compared

Old Version 33

New Version 34

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