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Identify team member(s) responsible for EVV visit maintenance
Log in to your Sandata portal daily
For assistance with Sandata-related items, contact Sandata at 844-289-4246
View EVV visits and aggregation status in the Sandata portal
- Triage EVV errors with your state and/or aggregator as a first point of contact
Review DCI EVV Aggregation reports that are emailed to you daily
Perform visit maintenance in DCI to correct visit errors
Review all six required aggregation requirements
Type of service performed
Individual receiving the service
Date of the service
Location of the service
Individual providing the service
Time the service begins and ends
Create, maintain and verify schedules
Review Social Security ID is required and the toggle button is selected Yes for “Allow SSN Retrieval” on the employee profile
- If the error in DCI can not be resolved independently, submit a help desk ticket (zendeskZendesk) for DCI
If you have not already started, please begin these activities. Please be advised the Sandata portal is the source of truth for whether a visit is accepted or rejected.
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A weekly schedule is required and helps DDD know if members are usually getting the services the way they discussed with their planning team. It is ok if some visits start or end at times a little bit different from the weekly schedule as long as the reasons for this are recorded on the punch entry. Also, the instance level setting for Schedule Comparison and Setting Schedule Deviation needs to be turned on for schedules in DCI to be aggregated. Members with live-in caregivers have flexibility to develop a schedule or not. Read AHCCCS Frequently Asked Questions for scheduling for more details. Click here for more information on schedules in DCI.
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