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Description: In this topic you will learn how to send a message and who you can send a message to.

*Please note: The recipient list (who you can send a message to) is dependent upon your role or permission. Your profile must be in an active status to send a message. All users can send a message to DCI Support.

Role Required: N/A

Permission Required: N/A

Web Portal

  1. Log in to DCI with your personal profile
  2. Select the Mail icon in the top right corner of the main menu
  3. Select See All Messages
  4. Select the Actions button
  5. Select New Message from the Actions dropdown
  6. Fill out the New Message form wizard
    1. To (recipients name)
    2. Subject
    3. Priority
    4. Type your message, optional format the message
  7. Save your message for later by clicking Save as Draft.
    1. View the draft by selecting Draft on the submenu on the left
  8. Select Cancel to delete the message
  9. Select Send when you are ready to send the message


Mobile App

  1. Log in to the DCI mobile app
  2. Select the Mail icon in the upper right corner
  3. Select the New Message icon in the bottom right (blue circle with a white square in the middle with a pencil icon)
  4. Fill out the New Message form wizard
    1. To (recipients name)
    2. Subject
    3. Priority
    4. Add Attachment
    5. Type your message
  5. Select Send


Recipient List by Role or Permission

  • No Roles, View Only Role or Auditor Role

    • Supervisor in the cost center(s) the employee has a service account
    • Supervisor for the employee's default cost center
    • Payroll role for the employee's default cost center

  • Supervisors

    • Active employees and clients that have at least one active account (service or funding) linked to a cost center that the user has a Supervisor role

    • Active employees and clients that have their default cost center set to a cost center that the user has a Supervisor role for

    • Active employees that also have a Supervisor role for at least one of the same cost centers

    • Active employees with Payroll Team role

    • Active employees with Billing Team role

    • Active employees with Authorization role

    • Active employees with Client Admin permission

    • Active employees with Employee Admin permission

  • Clients

    • Active employees that have a Supervisor role for one or more of the same cost centers that the client has a service account for

    • Employees that they are linked directly to the client via an active Service Account

    • Employees that are indirectly linked to the client via an active Group Services Service Account

  • Payroll Role

    • Active employees

  • Billing Role

    • Active employees and caseworkers

  • Employer Role

    • Active employees or clients who are linked to the employer via cost center

  • Employee Admin Permission

    • Active employees

  • Client Admin Permission

    • Active clients



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