Description: In this topic, the user will learn how to view messages and take action.
Role Required: Employee (base user)
Permission Required: N/A
Log in to DCI with personal profile
Select the mail icon (envelope) in the top right corner of the main menu
Select See All Messages
View messages in the message table below the search window
Use the filters to search for a specific message
Messages in bold are unread messages
A yellow star indicates a high-priority message
Click anywhere in the message row to open and view the message details
Recipient's name will be highlighted in orange if the message is unread
Recipient's name will be highlighted in green if the message has been read
View notes, attachments, and events by selecting the tab.
Click Actions to select an available action:
Reply (users cannot reply to system notifications)
Delete - Moves the message to the trash. Items in the trash cannot be deleted from the system.
New Message (see the article Message - Send a Message)
In a message strand, select the single message to expand the section and display the message details.
Log in to the DCI mobile app
Select the Mail icon in the upper right corner to open the inbox
Select a message by clicking the blue link on the message to view
Take action by clicking one of the following blue square icons at the bottom of the message:
Attachment (paper clip)
Archive (box with a down arrow)
Delete (trash can)
Reply (arrow pointing to the left)
New Message (paper and pencil)
Click Back in the upper left corner to return to the inbox