Description: In this topic you will learn how to view messages and take action on a message.

Role Required: N/A

Permission Required: N/A

Web Portal

  1. Log in to DCI with your personal profile
  2. Select the mail icon in the top right corner of the main menu
  3. Select See All Messages
  4. The Inbox page will open up
    1. Search for a specific message in the search window
    2. View messages in your inbox in the message table below the search window
    3. Messages in bold are unread messages
    4. A yellow star indicates a high priority message
  5. Click anywhere in the message row to open and view the message details
  6. View message and details
    1. View attachments by clicking the attachment tabs
    2. Date sent
    3. Priority level
    4. From (sender)
    5. To (recipient)
      1. Recipient name will be highlighted in red if message is unread
      2. Recipient name will be highlighted in green if message has been read
  7. Click the Actions button
  8. Select the action from the actions dropdown
    1. Reply
    2. New Note
    3. New Attachment
    4. Archive
    5. Delete
    6. New Message (see the article Message - Send a Message)
  9. In a message strand, select the single message to expand the section and display the message details

Mobile App

  1. Log in to the DCI mobile app
  2. Select the Mail icon in the upper right corner
  3. The message inbox will open up
  4. Select the message by clicking the message you want to view
  5. View message and details
    1. Subject
    2. From (sender)
    3. To (recipient)
    4. Date sent
    5. Priority level
    6. Attachments
    7. Notes
  6. Take action my clicking one of the following blue square icons at the bottom of the message
    1. Attachment (paper clip)
    2. Archive (box with a down arrow)
    3. Delete (trash can)
    4. Reply (arrow going to the left)
    5. New Message (white square with pencil)